Regulations & Policies

Passenger Service Permit is given only to buses registered for and holding passenger and third party (pedestrians, other vehicles and property) unlimited insurance.
According to the new regulations, each bus is to be equipped with a fire extinguisher. And when in service and during passenger transport, refueling at fuel (petrol/diesel) stations is prohibited.
Bus service staff on duty should be clad in proper decent clothing and his behavior should be of a courteous manner. The staff member should be competent in carrying out his duties and should carry his NTC registration ID on his person.
It is compulsory that at the start of the journey and before departure from the bus station, each passenger should be issued a ticket, and any other passenger entering the bus en-route should be issued a ticket. It is also required that the ticket issued be of accepted formal standard and should be issued via an electronic device.
Luxury and semi luxury buses should not transport number of passengers exceeding the available number of seats. Passengers should not be transported standing.  Licenses shall be provided only to those adhering to policies and keeping high standards of service.
The following Passenger information should be displayed clearly within the bus:
  • Bus fare
  • Time of start of journey
  • Time expected to near destination
  • NTC Registration numbers of the bus driver and
  • conductor
  • The number of the Bus
  • A clock in proper working order
The front and back of the bus should hold only authorized display material. Material that would obstruct, endanger or hinder the comfort of passengers as well as those on the road, should not be displayed or affixed to the bus. Therefore, any ornamental material displayed via electronic circuits or any other unauthorized decorations should not adorn the inside of the bus.
Only a radio device can be used within the bus as audio equipment and at a level that would not disturb or upset comfort levels of the passengers. The NTC has put into effect many actions to make certain that the new regulations are followed.