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PASSENGER INFO

Bus Passenger's Rights

	You have the right to buy a ticket at the start of your journey, prior to the bus leaving the bus stand
	You have the right to obtain a ticket depicting the location of boarding and dismounting, the ticket fare date, and the number of the bus.
	You should be able to travel safely up to the destination to which the fee was paid for.
	You should receive courteous, welcoming service by a well mannered, smartly and decently clad bus conductor and driver.
	If a bus in normal service, children between the ages of 3 and 12 years should be able to travel at half the normal adult bus rate.
	If a luxury bus service, you should enjoy air conditioning facilities and travel in a service not carrying more than the approved number of passengers.
	As smoking is forbidden in public transport services, you have the right to travel in a smoke free environment.
	You have the right to oppose driving that is of high speed, reckless and dangerous or is breaking road rules. You have the right to oppose the use of a mobile phone by the driver, whilst driving the bus as well.
	You have the right to travel in a bus that uses only a radio in terms of audio/visual devices. You have the right to travel in a bus, which if using a radio, should use it to a maximum volume of 80 decibels only.
	When travelling in the bus which is under authority of the license department, you should be able to perceive that the doors are closed during moving of vehicle.
	As the paying passenger is the most valued person in the bus, he/she should receive the deserving polite and friendly service.
	You should be serviced by un-intoxicated service personnel.
	If in a semi-luxury bus, it should not carry a number of passengers of more than the allocated seating.
	It should be apparent that the bus service starts and ends as per the time table. The starting time and end time should be displayed inside the bus.

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Public Complaints

All complaints by the public in the form of written, phone or any electronic mode will be scrutinized. In an investigation over a public complaint, if found guilty, disciplinary action would be taken. Voluntary help and appearance of those indicted shall accounted for in the investigation.

How a public complaint can be made?

By telephone - 24 hour Hotline : 011 2595555 , 0777 595 555 ( Mobile Hot Line)

In writing

Director,
Department of Quality Assurance and External Relations,
241, Park Road,
Colombo 05.

By Fax (011 2503725 )

By E-mail (info@ntc.gov.lk)

By coming to the NTC office

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