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	Rules and Regulations
	Bus Standard Inspections
	Mobile Inspections
	Training and Registration of Drivers and Conductors
	Cancellation of Registration of Drivers and Conductors
	Service Standards

OPERATOR INFO

Rules and Regulations

Passenger Service Permit is given only to buses registered for and holding passenger and third party (pedestrians, other vehicles and property) unlimited insurance.

According to the new regulations, each bus is to be equipped with a fire extinguisher. And when in service and during passenger transport, refueling at fuel (petrol/diesel) stations is prohibited.

Bus service staff on duty should be clad in proper decent clothing and his behavior should be of a courteous manner. The staff member should be competent in carrying out his duties and should carry his NTC registration ID on his person.

It is compulsory that at the start of the journey and before departure from the bus station, each passenger should be issued a ticket, and any other passenger entering the bus en-route should be issued a ticket. It is also required that the ticket issued be of accepted formal standard and should be issued via an electronic device.

Luxury and semi luxury buses should not transport number of passengers exceeding the available number of seats. Passengers should not be transported standing. Licenses shall be provided only to those adhering to policies and keeping high standards of service.

The following Passenger information should be displayed clearly within the bus:

	Bus fare
	Time of start of journey
	Time expected to near destination
	NTC Registration numbers of the bus driver and
	conductor
	The number of the Bus
	A clock in proper working order

The front and back of the bus should hold only authorized display material. Material that would obstruct, endanger or hinder the comfort of passengers as well as those on the road, should not be displayed or affixed to the bus. Therefore, any ornamental material displayed via electronic circuits or any other unauthorized decorations should not adorn the inside of the bus.

Only a radio device can be used within the bus as audio equipment and at a level that would not disturb or upset comfort levels of the passengers. The NTC has put into effect many actions to make certain that the new regulations are followed.

Permit
Fire extinguisher
Ticket
NTC registration ID
Refueling
Unauthorized display
Unauthorized decorations

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Bus Standard Inspections

To assess the following of the new regulations mentioned above, buses are subjected to regular inspections. During the inspection, the dimensions of the seats and the distance between seats is measured. If not upto standard, an opportunity will be provided to rectify the faults and the bus will be subjected to another inspection.

It will be tested if the sound levels of the silencer and horn are kept under maximum allowed levels. Unauthorized fixtures and decoration will be removed.

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Mobile inspections

A Mobile unit, on a daily basis, will check whether rules and regulations for the service are followed. Feedback and reports of breach of rules and regulations will be dealt with disciplinary actions. This could involve cancellation of license.

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Training and Registration of Drivers and Conductors

Drivers and Conductors for the inter provincial bus service should be registered under the NTC.

A comprehensive training programme for registered Drivers and Conductors is being carried out by the NTC, since the year 2005. The training concentrates on the importance of good service and methods of service to be used on different occasions, to ensure high quality services are experienced by passenger.

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Cancellation of Registration of Drivers and Conductors

If it is discovered that the driver or conductor is personally at fault during a Mobile Investigations or during examination of a Public Complaint, they shall have to bare the cost of undergoing training once more.

If continuous faults are apparent, the registration under the NTC shall be cancelled and steps shall be taken to prevent serving under the inter provincial bus service.

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Service Standards

NTC strives to maintain minimum level of service to ensure safe and comfortable journey to all bus commuters. These standards are defined under these categories:

Bus Standards

Proposed Bus Specification for Motor Coaches (PDF 113 KB)

Technical requirements of Bus services

	Normal (PDF 32.8 KB)
	Seat Allocated (PDF 84.3 KB)
	Air Conditioned (PDF 80.8 KB)

Crew Standards

Other

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Comprehensive Training programme for registered Drivers and Conductors